NayStep FAQs

1. Do I need to create an account to place an order?

No. You can place an order as a guest or create an account for a faster checkout experience.

2. How do I place an order?

Select your preferred product, click Add to Cart, proceed to Checkout, enter your details, choose a payment method, and confirm your order.

3. What payment methods do you accept?

We accept Cash on Delivery (COD) and online payments using debit and credit cards.

4. How much does shipping cost?

Orders above PKR 3,500 qualify for free shipping. A delivery charge of PKR 199 applies to orders below PKR 3,500.

5. Where do you deliver?

We deliver across Pakistan through trusted courier services.

6. Can I change or cancel my order?

Yes. Please contact us as soon as possible at +92 317 2911772 if you need to modify or cancel your order.

7. How are orders shipped?

Orders are shipped from Monday to Friday, excluding public holidays.

8. How can I track my order?

Once your order is confirmed, you will receive an order confirmation message. Tracking details will be shared when your order is dispatched.

9. How long does delivery take?

Orders are usually delivered within 5–7 business days, depending on your location.

10. What should I do if I receive a damaged product?

Please contact our customer support team immediately at +92 317 2911772, and we will assist you.

11. What happens if a product is out of stock?

If an item is unavailable, please contact us. We will do our best to arrange it for you.

12. How can I contact NayStep?

For any questions or assistance, please contact us at +92 317 2911772.